Family Medicine Frequently Asked Questions

Q: What is MyChart and how do I access it?
A: MyChart is an alternative and convenient way to schedule appointments, refill prescriptions, receive lab and test results, and much more – all electronically via your computer or mobile device. MyChart is safe, secure and confidential. You have to request a login username and password to access. Please ask a member of your care team today and get started with using MyChart.

Q: Do you offer after hours appointments?
A: Sorry, not at this time. Call 409-772-2222 to make an appointment. Please note there are several UTMB urgent care clinics for adults and children, see list. For an emergency please dial 911 or visit your local emergency room, see UTMB's emergency rooms.

Q: What if I need to speak with a nurse or have a medical question after hours?
A: Please contact the UTMB Health Access Center at 409-772-2222

Q: How do I get copies of my medical record?
A: You can obtain copies of your medical record by calling the medical records department at 409-772-1965. If you need your medical record sent to another provider you will need to go to the clinic and sign a medical release form and have the providers information with you where the records are to be sent.

Q: What are my options if I show up and my doctor is running way behind?
A: While appointments are scheduled to accommodate each patient with ample time to see their caregiver, there are patients who may require extra attention or there may be an emergency situation which would cause your provider to be delayed. We understand that you may not always be able to wait for your provider in these situations. We try to communicate and inform our patients of any delays via the provider status board in the waiting areas. By having this information in advance you may either decide to reschedule your appointment or ask to be seen by another provider within the same care team.

Q: What happens if I am later then 15 minutes to my appointment?
A: We make every attempt to see patients as close to their appointment times as possible. If you arrive more than 15 minutes late it may disrupt and inconvenience other appointments throughout the day. The clinic will evaluate your providers schedule and see if it can handle this disruption. If so, you will be worked in at the soonest possible time. If not, we reserve the right to ask you to reschedule your appointment for another time or we may ask if you would like to be seen by another provider within the same care team.