Patient Care at UTMB Health

If you have Tested Positive for COVID-19 in the last 10 days or have ANY of the symptoms listed below, please notify the clinic PRIOR to arriving:

• Fever
• Nonproductive persistent cough
• Shortness of breath/difficulty breathing
• Chills or repeated shaking with chills
• Muscle pain (including new onset low back pain), joint pain, extreme fatigue
• Diarrhea
• New loss of taste or smell
• Sore throat
• Headache
• Conjunctivitis (red eye with discharge)

• If you do not have a mask we will provide one upon entry to the clinic.
• Masks must remain on for the entire duration you are in the building unless the care team requests it to be removed during your exam.
• If you have a medical condition which prevents you from wearing a mask please contact your doctors office in advance of your visit.

We know there are many situations where caregivers and family are helpful during an outpatient visit. However, at this time we have to limit the number of people in our exam rooms and waiting areas to support social distancing and foster a healthier, safer environment.

We allow 1 additional person with the patient in the following situations:

• 1 parent with a child
• 1 caregiver if they are part of the medical decision making
• 1 caregiver if the patient needs assistance with mobility
• Other exceptions only if approved in advance by the provider.

Read more about UTMB Health's visitor policy.

You will be asked screening questions upon entering our care facility and may hear similar questions from the clinical team. This potential repetition and extensive intake process is for your safety and ensures we get the correct information needed for our team members to assess and treat your symptoms and health care needs.