Skip Menu Navigate: Select to Navigate... - Hospitals and Campuses - Locations - COVID-19 Vaccine & Testing - Información en Español Hospitals and Campuses Locations COVID-19 Vaccine & Testing Información en Español Thank you for choosing UTMB Health. We look forward to serving you. Skip Menu Navigate: Select to Navigate... - English - Español English Español Before arriving to your scheduled appointment, please review the topics below: Insurance & Billing Clinic & Procedure Payment Policy Close Clinic & Procedure Payment Policy UTMB Health’s Patient Payment PoliciesHealth care costs continue to rise, and so do insurance premiums. As a result, employers and insurance companies continue to increase patient financial responsibilities to manage the escalating costs of health insurance. The increased patient financial responsibilities result in higher copayments, coinsurance amounts and deductibles.All patients with financial responsibility, including those with commercial insurance or Medicare and those who are self-insured, are expected to pay the full portion of their costs (copay, coinsurance amounts and deductibles) at the time of service or in advance of an elective procedure.The services affected include:Clinic visitsElective surgical proceduresOther elective outpatient procedures, such as imaging, endoscopy, and cardiac catheterization Learn more about Pre-Service Estimates and UTMB Health’s Healthcare Payment Options. myChart myChart Appointment PreCheck-In Close Appointment PreCheck-In MyChart allows you to check into your upcoming appointment from your phone or computer. This will save time and minimize contact at the front desk during your visit. Our goal is to create a convenient, efficient and safe experience for our patients.PreCheck-In functionality allows you to use MyChart to go through steps like verifying your address and contact information, insurance coverage, allergies, and medications. You can also pay your office visit copay through PreCheck-In as well as read and sign any required documents. Additionally, this feature allows you to complete questionnaires for your visit prior to your arrival.Log in to myChart to PreCheck-in PreCheck-in flyerPatient Instruction Manual Appointment Page Log in to MyChart or Learn More Appointment Page Need to Cancel or Reschedule? Appointment Instructions Call If You Develop These Symptoms Close Call If You Develop These Symptoms If your appointment is for something other than COVID-19 or flu-like symptoms, please notify the clinic PRIOR to arriving if you have tested positive for COVID-19 in the last 10 days or have ANY of the following symptoms: Fever Nonproductive persistent cough Shortness of breath/difficulty breathing Chills or repeated shaking with chills Muscle pain (including new onset low back pain), joint pain, extreme fatigue Diarrhea New loss of taste or smell Sore throat Headache Conjunctivitis (red eye with discharge) Appointment Instructions Clinic Visitor & Masking Requirements Close Clinic Visitor & Masking Requirements UTMB Visitor & Masking Requirements(as of Feb. 14, 2023)UTMB Health clinics welcome visitors. The type and number of visitors present in the exam or procedure room may be restricted or limited by staff as clinically necessary to facilitate care and ensure patient privacy.Patients and visitors are currently not required to wear face masks while in UTMB Health clinics.Routine masking of patients and visitors is not required in UTMB hospitals, emergency departments and clinic settings. Visitors are required to don appropriate personal protective equipment when visiting patients under isolation.Please note: This policy is subject to change based on COVID-19 infection and hospitalization data for our region. Appointment Instructions A Note About Screening Questions Close A Note About Screening Questions You will be asked screening questions when making your appointment and may hear similar questions from the clinical team. This repetition is part of our verification and safety process, and is designed with your health in mind. It ensures we get the correct information for the right person, and allows our team members to better serve you. Appointment Instructions No Show/Missed Appointment Policy Close No Show/Missed Appointment Policy At the University of Texas Medical Branch (UTMB Health), we understand that you may at times need to cancel or reschedule an appointment due to emergencies or other unexpected issues. If you are unable to keep your appointment, please notify us at least 24 hours prior to your scheduled appointment time. You can reschedule or cancel appointments by calling your clinic or by contacting our 24/7 Access Center at (409) 772-2222 or (800) 917-8906. You can also use the MyChart app to cancel appointments or contact your clinic, as well as for many other communication functions. Visit MyChart.To ensure that each patient is given the proper amount of time allotted for their visit and to enable us to provide the highest quality care to everyone, it is very important for each scheduled patient to attend their visit on time. As a courtesy, we provide an appointment reminder by text message starting 28 days in advance of your appointment. Appointment confirmation and reminder texts also are sent seven, four and one days prior to the appointment date. You can cancel directly from these notifications as well as reschedule through MyChart if needed. You may also receive a call from the clinic regarding your appointment. It is your responsibility to arrive for your appointment on time even if you do not receive a reminder.PLEASE REVIEW THE FOLLOWING GUIDELINESPlease notify the clinic or UTMB Health Access Center at least 24 hours prior to your scheduled appointment if you need to change or cancel your reserved time. We keep a list of patients who need to be seen by our clinicians and, when possible, we offer cancelled appointments to patients on our waiting list to provide more timely care.If you cancel your appointment in less than 24 hours or do not arrive at the clinic for your appointment at the designated time, it will be documented as a “No-Show/Missed” appointment.After a “No-Show/Missed” appointment, you will receive a text, MyChart message, or letter notifying you of the missed appointment. If you have three “No-Show/Missed” appointments with a particular clinic, your records will be reviewed, and you may not be able to schedule any future appointments with that clinic. If that occurs, you will be notified by letter of UTMB Health’s decision regarding your scheduling status.We ask you and all UTMB Health System patients to plan appointments accordingly and to notify the clinic or the UTMB Health Access Center promptly if you have difficulty keeping your scheduled appointment(s).We appreciate you choosing UTMB Health, and we look forward to providing excellent care to you! Appointment Instructions What to Bring to Your Visit Close What to Bring to Your Visit Please bring to your appointment: your current insurance card, medication list and/or prescription bottles, and--if you are being referred to UTMB--any provider records or radiology films from your non-UTMB provider.