All accounts are payable in full upon receipt of your statement. If you have commercial health insurance, your coverage will be verified and a claim will be filed on your behalf. Our billing departments will cooperate fully with you and your insurance company to expedite payment of your claim. If you have assigned insurance benefits to UTMB, your insurance company has 60 days from the date the claim is filed to complete payment.
In the event your insurance company fails to pay the claim after 60 days, it may be necessary for UTMB to ask you to pay your hospital or physicians’ bills.
Please remember that the patient or guarantor, not the insurance company, is responsible for the settlement of the account. Once your insurance payment has been received, any remaining balance is expected in full, within 30 days.
If you cannot pay your patient balance in full, it may be possible to establish a payment plan. The term and payment amount is determined according to the amount owed. A customer service account specialist can assist you in establishing a payment plan. For more information, please call:
For payment plan information, please contact our Customer Service Office at (800) 994-0363 or (409) 771-8811 or email RCObilling.firstname.lastname@example.org