As soon as you are admitted to the hospital, we begin making plans to help you prepare for discharge. When your physician or Care Coordinator and Social Worker discusses your discharge plans with you, you should begin planning for your trip home. Please notify your nurse if you think there may be difficulties or delays in making these arrangements. Before discharge, you will receive instructions about post-hospital care from your nurse, including what symptoms or health problems to look out for after you leave the hospital. You should have your prescriptions filled at your local pharmacy. It is very important that you understand your physician’s instructions and recommendations for your follow-up care. If you have any unanswered patient care questions or concerns during the discharge process, please ask your nurse or your Care Coordinator and Social Worker. We will work to resolve those issues before you leave UTMB. Please also check your room carefully before leaving to be sure you have all of your personal belongings.
Patient Satisfaction Survey
Following your discharge, you may receive a survey via email, text or mail. It is important to remember when completing the survey to rate those services you received during your hospital stay. We value your honest opinion. Please tell us what we did right and where improvements are needed. Your opinion matters most to us because it is the best way we can learn how to give you and our other patients the best possible care. Please let us know prior to discharge if there are any issues we can resolve before you leave.
Post Visit Phone Calls
Depending on the type of visit you had, you may receive a post visit phone call from the staff. The purpose of these calls is to be sure that you understand your instructions, ensure that you have filled any prescriptions you were given and confirm that you have been able to schedule a follow up appointment. The hospital may also call to notify you of some additional test results. Please be sure that we have an accurate phone number in the event that we need to contact you after your care is provided.
UTMB Health Clinics
If you need continued medical treatment following your discharge, UTMB Health’s extensive network of clinics offers services to meet your health care needs. For additional information about the clinics, or to schedule an appointment, call (409) 772-2222 locally or toll-free (800) 917-8906 outside of Galveston. This service is available 24 hours a day, 7 days a week. You can also learn more online about services, make an appointment online or see clinic locations.
Enrolling in MyChart after discharge gives you a secure, electronic way to access your personal health information and communicate with your UTMB Health care team. To use MyChart, you must have an email address, access to the Internet by computer or smartphone, a user name and a secure password. With a MyChart account you can send messages electronically to your provider, view test results, see your medication list and request prescription renewals. You can also update your address and other personal information in your medical record, schedule future clinic appointments, and pay your medical bills by credit card. Parents can enroll in MyChart and request access to their children’s accounts. Instructions for enrolling in MyChart will be on your Discharge Summary. To activate your account, or for more information, visit the MyChart website. After enrolling, scan and download the free MyChart app to your smartphone and manage your healthcare needs anytime, from anywhere.