Television and Internet
Each patient room is equipped with a television. All channels
can be accessed at no charge. If your television is not working
properly, please ask a member of your health care team for help.
Please be considerate of others by keeping the TV volume down.
Wi-Fi access is available in each patient room and throughout the
During your hospital stay, if you or your representative need to speak
with someone who understands hospital procedures and assist with
non-medical problems or concerns, you may contact the Department
of Patient Services. Patient Advocates are familiar with services
provided by the hospital and will assist in answering questions that
may arise during your stay. Patient Advocates are available 8 a.m.
to 5 p.m., Monday – Friday, by dialing (832) 632-7009 or at
(409) 772-4772. Should you need assistance after hours, please ask
to speak with the Clinical Operations Administrator (COA).
Language Access Services
Access to professionally-trained interpreters is provided for
patients who prefer to discuss health care information in a
language other than English. Interpreters fluent in American Sign
Language and in more than 225 spoken languages are available
24/7. Interpreters may be available in-person, over the phone, or
via video remote interpreting. A member of your health care team
can contact an over-the-phone interpreter by dialing
(409) 747-2121. Other modes of interpreting are available by
contacting Patient Services at (409) 772-4772.
Clinical Ethics Consultation
At UTMB, we recognize that each person has a unique perspective
on health care-related decisions. The increasing complexity of
health care can sometimes raise ethical questions that cause
confusion, anxiety or uncertainty about what course of action
to take. Any patient caregiver, family member or health care
professional needing to discuss such questions is welcome to
contact our service for assistance in making challenging health care
decisions. Ethics consultations are available 24 hours a day, 7 days a
week. For more information or to request a consult, please call our
Clinical Ethics Service at (409) 747-1230 or page (409) 643-9650.
UTMB believes in providing care to the spiritual, as well as the
physical and emotional, needs of each patient. Members of the
Pastoral Care staff are available several days a week to assist you,
whatever your faith tradition. A peaceful meditation space is
located on the second floor, near the cafeteria in room # 2105. The
meditation room is open 24 hours, 7 days a week for prayer and
meditation. You may contact our offices at (832) 632-7094 or at (409)
772-3909 or ask your nurse to place a consult request for a Healthcare
Chaplain. Also, please know, your own faith leader/spiritual guide is
always welcome to visit you while you are in our hospital.
UTMB Health strongly recommends that patients leave valuables
at home or send them home with a friend or family member.
For items that require special care, such as eyeglasses, dentures
and hearing aids, ask your nurse to assist you in caring for these
items. Please take care not to leave any of these items on your
meal tray or lying on your bed as they may be accidentally lost
when your room is cleaned. The hospital is not responsible for the
replacement of lost or damaged personal items in patient rooms
or waiting areas.
Flowers will be delivered to patient rooms, except for patients
in our Intensive Care Unit (ICU). Please keep in mind that large
plants and flowers are difficult to deliver and must be removed
Gifts for Patients
Visitors should check with the nurse before bringing gifts of food
or drink to patients. On the Intensive Care Unit, please check with
the unit regarding any gifts for patients.
To provide a healthy and comfortable environment for our
patients, visitors and employees, the use of all tobacco products
is prohibited everywhere on the UTMB Health campus. This
includes all buildings, patient rooms, stairwells, and outdoor
grounds. This “tobacco free” policy is strictly enforced.
In the event you have been discharged, mail will be returned to
the sender unless other arrangements are made by the patient or
patient’s family prior to discharge. The Mail Services Department
may be contacted at (832) 632-7253.
All visitor and patient parking at the UTMB Health Clear Lake Campus is free.
Clear Lake Campus Hospital parking is available in an easily accessible six-story parking garage connected to the north side of the hospital. The vertical clearance in the garage is 7 ft. The garage is at 200 Blossom St.
Click for more information.
UTMB Health’s Transportation Department will have customer
service representatives available on weekdays 6:00 a.m. to 11:00
p.m. to direct patients, visitors and staff from entryways and
carparks to their destinations. For more information, please call
An ATM is located on the 1st floor lobby outside of the ER.
Finding Your Way
Interactive maps of all UTMB locations and floor-plans for many sites may be found on-line. For more information, please visit www.utmb.edu/map.