Primary Care Side Bar

• Appointments
  For appointments please call the clinic phone number or visit our  appointment page. When you schedule your appointment, please be ready to provide your insurance information. Also, please try to arrive 15 minutes prior to your appointment time to help avoid delays. Payment of any co-pay is due prior to initiation of the visit. If you are running late to an appointment, please call us, as we may be able to find another appointment time on the same day. Following these steps helps us to ensure that you are seen in a timely and effective manner.
• MyChart

  ask us about logging on!

  UTMB Health offers patients MyChart – an alternative and convenient way to schedule appointments, refill prescriptions, receive lab and
  test results, and much more – all electronically. MyChart is as simple as logging on to the internet. Get more information on MyChart.
• Prescription Refills
  If you need a refill of a prescription, please call your pharmacy first. Many of the pharmacies now have an online refill request, which is sent directly to our office. This allows us to process your refill more efficiently. Prescriptions are not processed after hours, so please allow 48 business hours from the time of your request to the time it is filled. Medications that require prior authorization from your insurance company may take up to one week.
• Lab Results
  We want you to be aware of all results of labs/tests done through our office, and it is our practice to communicate those results to you. It generally takes one to two weeks for us to receive the results and have the physician review them. Once the physician reviews your lab/test results he or she will notify you by mail, phone or at the time of your next follow-up appointment.
• After Hours Care
  UTMB Health offers a number of sites with extended hours and urgent care on evening and weekends, as well as four emergency rooms. If you need assistance after hours, please call the Access Center at (409) 772-2222 or toll free at (800) 917-8906. If you have a medical emergency,  please dial 911 or go to the nearest emergency room.
• Patient Feedback
  As a result of your visit to our clinic, you may be randomly selected to receive a Medical Practice Survey in the mail. If you do receive one of these surveys, we would appreciate it if you completed the form and returned it using the self addressed envelope. The postage is free, the survey is quick and easy. Our goal is to exceed your expectations and to always provide you great service. Use the survey to let us know how we're doing.