MyChart - Upgrade Overview

Previously, if a patient had a question, they had to create a new Medical Advice Request message or call the front desk.

Patients can now ask questions associated with specific test results, or jump to the Messages activity to respond to existing conversations about test results directly from the Test Results activity. 

Within MyChart message history, a patient can see the message and the linked test result in the message. 

Guarantors can more easily manage the payment methods they have on file using a new standalone Manage Payment Methods page, which they can open from the Billing Summary page or the Billing Details page.

From the Manage Payment Methods page, a guarantor can add, delete, or edit the nickname of a payment method, or change the payment method to use for an upcoming scheduled payment.

Patients can now use an authenticator app, such as Google Authenticator or the native iOS authenticator, as their two-factor authentication method for MyChart.

To use an authenticator app to log in to MyChart, patients must first enroll in this method from the Security Settings page in MyChart.

Note: The patient is not prompted to enable an authenticator app when they see the prompt to enable two-factor authentication while they're logging in.

Patients can now go to the Billing Details page in MyChart to generate a detailed bill.

1. From Billing Summary
   
2. Click on View Balance Details
   
3. On the Details tab > click Get Itemized Bill.
   
4. That itemized bill now appears on the Documents tab.