MyChart - Zoom Video Visit Instructions

Access your medical record 24/7

Download the App!

Download the MyChart app on the apple store
Download the MyChart app on Google Play
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

UTMB Health has partnered with Zoom to provide private and secure video appointments, accessible from the MyChart website or MyChart mobile apps. For the best experience, we recommend using a laptop with integrated camera and microphone or a mobile device to conduct the video appointment.

Please follow the directions below prior to scheduled video visit to have the best experience. If you have any questions, please call the MyChart Patient Support Line at (409) 772-4278.

Tips for a Successful Video Visit

  • It is best to be on Wi-Fi or a high-speed internet connection to ensure quality video.
  • If you are using the MyChart mobile app, please ensure you have also downloaded the Zoom app from the Apple or Android store in advance of the meeting.
  • If you are using a PC or laptop ensure you have a video camera and microphone that are connected and tested.
  • To ensure your security and privacy Video Visits are only accessible by logging into MyChart. You may not join the Video Visit directly with a Zoom meeting ID.
  • Consider being in a private setting where you can talk freely.
  • Avoid distractions during the visit (doorbells, phones, children, pets, etc.) and mute background noises like TVs and music.
  • Try not to sit with a window or bright light behind you (for the best video quality, try to have a bright light source in front of you).

Zoom Video Visit as a proxy to a patient

Zoom MyChart Meeting

  • Proxy instructions

    If a proxy is joining a Zoom Video Visit that was scheduled for a patient, the proxy must login to UTMB Health MyChart with their own account and then access the patient’s account via the proxy activity. Once the patient’s MyChart account is accessed via proxy, follow the below instructions for accessing the video visit.

Zoom Video Visit from the MyChart Website

Zoom MyChart Meeting

  • Step 1

    15-30 minutes prior to your appointment time, log into the MyChart website and access your upcoming Video Visit appointment by clicking the alert on your MyChart home page or by navigating to Visits from the navigational menu

    Step 1 - access your upcoming video visit screenshot

    MyChart navigation menu

  • Step 2

    Complete PreCheck-In for the appointment. You will be asked to verify your demographics, insurance information, and your clinical information. You may be prompted for a visit co-pay, to E-Sign consents, and to complete questionnaires.

    Complete PreCheck-In for the appointment
  • Step 3

    Once you have completed PreCheck-In, you can join the Video Visit. Click the Begin Video Visit button to launch Zoom.

    Click the Begin Video Visit button to launch Zoom.
  • Step 4

    Clicking the Begin Video Visit button will launch a new browser window and prompt you to launch the Zoom application (or download the Zoom app if it is not currently installed).

    Zoom

  • Step 5

    Once Zoom launches, you will be brought to a waiting screen until your provider joins the meeting.

    Note: If you downloaded the Zoom app in Step 4 and you are not brought to the waiting screen, please repeat Step 3 by going back to MyChart and clicking the Begin Video Visit button to launch into the Video Visit.



    Zoom Wait

     

  • Step 6

    When the provider joins the meeting, you will be prompted to confirm your video, and once confirmed, you will be brought into a secure Zoom session with your provider.

Zoom Video Visit from the MyChart Mobile App

Zoom MyChart Meeting

  • Step 1 - Mobile App

    Ensure you have downloaded the Zoom app from the Apple or Google app store in advance of the meeting.

  • Step 2 - Mobile App

    15-30 minutes prior to your appointment time, log into the MyChart App and access your upcoming Video Visit appointment by clicking the alert on your MyChart home page or by navigating to Visits from the navigational menu.

    video visit alert

    mychart navigation bar screenshot

  • Step 3 - Mobile App

    Find your video visit in your list of upcoming appointments and click the PreCheck-In Button.

    click the PreCheck-In Button
  • Step 4 - Mobile App

    Complete PreCheck-In for the appointment. You will be asked to verify your demographics, insurance information, and your clinical information. You may be prompted for a visit co-pay, to E-Sign consents, and to complete questionnaires.

  • Step 5 - Mobile App

    Once you have completed PreCheck-In, you can join the Video Visit. Click the Begin Visit button to launch Zoom.

    Click the Begin Visit button
  • Step 6 - Mobile App

    The Begin Visit button will launch a web browser to the Zoom website. Click the Launch Meeting link to join the meeting.

    Note: If you have not downloaded the Zoom app prior to this point, click the download link to download the Zoom app. After the Zoom app has downloaded, please repeat Step 5 by going back to the MyChart App and clicking the Begin Visit button, and then clicking the Launch Meeting link from the Zoom website. You may not join the Video Visit by entering the meeting ID directly into Zoom. To ensure your security and privacy the Video Visit is only accessible by launching it from the appointment details screen after logging into MyChart.

    Zoom mobile

  • Step 7 - Mobile App

    You will be brought to a waiting room and entered into the video session when the provider joins the meeting.

    Zoom mobile wait

ALERT BAR

 Contacts & Resources