Frequently Asked Questions


Q: How do I make an appointment to see a UTMB doctor?
You can request an appointment online securely and conveniently at: Or, you can also call the UTMB Access Center day or night at (409) 772-2222 or toll free (800) 917-8906.

Q: I’m looking for a doctor; is there a directory? 
You can search among more than 500 UTMB physicians and many other care providers at

Q: Is there a place at UTMB I can get general health information?
A health information library is part of UTMB’s health care web site. Visit

Q. I have a specific health care question; is there someone at UTMB I can speak with?
“Ask Nurse Lucy” is a specialized email service that you can use to request specific health care information from Nurse Lucy and her nursing staff at the UTMB Access Center. In addition to answering general questions about health care, Nurse Lucy and her staff can refer persons with medical problems to an appropriate health care provider.


Q:Which insurance plans does UTMB Health accept?
See the list of some of the major ones, and contact us if you don't see yours.  

Q: Where can I get information about/directions to UTMB clinics or other facilities? 
An interactive clinic map, printable maps, directions, parking information and more may be accessed at

Q: Can I request a prescription refill online? 
Prescription refills may be requested online at; patients signed up for the MyChart patient information system may also request their refills in the MyChart system, at

Q: What is MyChart? 
MyChart is a secure electronic way to access your health information and communicate with your UTMB health care team. It is a convenient, confidential online connection tool. Read more about it at

Q: Does UTMB have a handbook for patients? 
The UTMB Patient Handbook is available in English and in Spanish 

Q: Where can I get billing and other financial information?
Billing and links to other financial information is available at 

Q:  I was born at UTMB, and I need a copy of my birth certificate.
Birth certificates are available through the Galveston County Health District; birth and death certificates are public records maintained by the state. get additional information at

Q: How do I get a copy of my medical records? 
Information on requesting medical records is available at

Q: I am a physician and would like to refer a patient to UTMB; where can I get information? 
Please visit 

Q. Where do I park when I come to UTMB Galveston?
A. Parking facilities for visitors are located throughout the UTMB campus, and include metered parking, covered garages, and surface lots. All of our community clinics offer convenient parking at each site. Click on UTMB Parking for more information on parking on the Galveston campus, or call the parking office at (409) 266-PARK (7275).

UTMB Campus Map image, link

Visit the main UTMB map page


Support UTMB | For UTMB Employees | Site Index | Privacy Policy | Required Links | Contact Us

Copyright © 2016 The University of Texas Medical Branch • Member, Texas Medical Center ®
Managed by UTMB Health Marketing and Communications. Contact us.
301 University Blvd., Galveston, TX 77555-0144