Insurance Information Updates on UTMB Health Managed Care Contracts

Notice to All Patients with Aetna Insurance:

The contract termination previously communicated for May 6, 2021, has been extended to July 1, 2021. At this time, you do not need to switch providers or cancel any scheduled surgeries. Please review the updated message and Frequently Asked Questions below. Additional updates will be posted to this site. Check back here often to make sure you have the most recent information.

Thank you for allowing us to serve you.

UTMB Contract Termination with Aetna Commercial Network


May 20, 2021

Dear UTMB Aetna Patient,

As your health care provider, we greatly value our relationship with you. In November 2020, we announced that UTMB was terminating its commercial contract with the Aetna provider network. At this time, we are notifying you the Medicare Advantage contract with Aetna also will be affected.

The contract was originally scheduled to end on May 6, 2021. However, we continue to have discussions with Aetna and therefore the deadline was extended to July 1, 2021. We cannot predict what may happen by that date, but we wanted to offer you the following guidance regarding your care until then.

UTMB’s Medicare Advantage contract will now be affected by any change in our in-network status with the company. If you are a Medicare Advantage member or commercial member through Aetna, please:

  • Continue with any appointments and/or surgical procedures scheduled before July 1, 2021.
  • If you need help making an appointment to see a specific UTMB provider before that date, please contact our Access Center at 800-917-8906 and press option 1. Let our representative know you are an Aetna patient and need to be seen by a UTMB provider before the expected contract termination date of July 1, 2021.
  • If you are undergoing treatment at UTMB for a health care issue or a chronic illness and the contract ends on July 1, 2021: With approval from Aetna, you may be allowed to continue your care with us as an in-network provider for an additional 90 days or possibly longer for certain conditions. Should the contract terminate between UTMB and Aetna, UTMB will work with Aetna to transition your care to one of Aetna’s in-network providers during the three-month period.

You can learn more in our Frequently Asked Questions below. We thank you for entrusting your health care to UTMB, and we will do our best to minimize the inconvenience, should a change occur, to you and your family.


Ben G. Raimer, MD, MA, FAAP
President ad interim

FREQUENTLY ASKED QUESTIONS UTMB Contract Termination with Aetna Commercial Network

Aetna Contract Termination FAQs