PLEASE NOTE: THIS MESSAGE PROVIDES IMPORTANT INFORMATION ABOUT HEALTH CARE BENEFITS FOR AETNA PLAN PARTICIPANTS.
November 5, 2020
Dear UTMB Aetna Patient,
I am writing to notify you, our valued patient, that effective May 6, 2021, UTMB will end its commercial contract with the Aetna provider network. Our records indicate that you have accessed your health care benefits through the Aetna provider network during the past year. We wanted you to know well in advance of the change so that you could plan for your future health care needs.
It is important to know that if you are undergoing treatment at UTMB for a health care issue or a chronic illness when the contract ends on May 6, 2021, UTMB will offer you an additional 90 days to continue your care with us as an in-network provider. During this three-month time period, UTMB will work with Aetna to transition your care to one of the company’s in-network providers.
It is also important to know that UTMB’s Medicare Advantage contract with Aetna will not be affected by this change.
Below, please find “Frequently Asked Questions” to provide you additional details about this coming change. We also encourage you to contact UTMB representatives at 800-994-0363 with other questions or concerns and check this page for regular updates.
Finally, we want you to know that UTMB’s decision to end the contract with Aetna was not done in haste. Since 2017, we have worked in good faith with the company to reach terms that would ensure payments from Aetna would adequately cover the cost of providing care. Unfortunately, Aetna has not been willing to address our concerns and, therefore, we must terminate the contract.
At this time, we encourage you to talk with your employee benefits department regarding other possible insurance options that would allow you to continue using UTMB Health as an in-network provider for your health care services. And rest assured that, in the coming months before the contract ends, UTMB will be pleased to continue serving as your health care provider. Thank you.
Ben G. Raimer, MD, MA, FAAP
President ad interim