MyChart - Video Visit Instructions

UTMB Health offers private and secure video appointments, accessible from the MyChart website or MyChart mobile apps. For the best experience, we recommend using a laptop with integrated camera and microphone or a mobile device to conduct the video appointment.

Please follow the directions below prior to scheduled video visit to have the best experience. If you have any questions, please call the MyChart Patient Support Line at (409) 772-4278.

Tips for a Successful Video Visit

• Use Wi-Fi or a high-speed internet connection to ensure quality video.
• If using a PC or laptop, ensure you have a video camera and microphone that are connected and tested.
• Remember you must log into MyChart to join your private and secure video appointment.
• Consider being in a private setting where you can talk freely.
• Avoid distractions during the visit (doorbells, phones, children, pets, etc.) and mute background noises like TVs and music.
• Try not  to sit with a window or bright light behind  you. For the best video quality, have a bright light source in front of you.