UTMB Health offers private and secure video appointments, accessible from the MyChart website or MyChart mobile apps. For the best experience, we recommend using a laptop with integrated camera and microphone or a mobile device to conduct the video appointment.
Please follow the directions below prior to scheduled video visit to have the best experience. If you have any questions, please call the MyChart Patient Support Line at (409) 772-4278.
- Use Wi-Fi or a high-speed internet connection to ensure quality video.
- If using a PC or laptop, ensure you have a video camera and microphone that are connected and tested.
- Remember you must log into MyChart to join your private and secure video appointment.
- Consider being in a private setting where you can talk freely.
- Avoid distractions during the visit (doorbells, phones, children, pets, etc.) and mute background noises like TVs and music.
- Try not to sit with a window or bright light behind you. For the best video quality, have a bright light source in front of you.
Access your medical record 24/7
Download the App!
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.