Insurance & Billing

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Statements & Payments

Billing Statement Overview

UTMB Health provides a single statement for the health care services it provides. The statement combines fees related to clinic visits, hospital stays and other related charges.

The first page of the statement shows a summary of your outstanding balance due and due date. 

Please be aware that you may receive a statement from non-UTMB service providers, including emergency room physicians, hospitalists, intensivists, or anesthesiologists. Any of these may bill separately for their services. If you have a question regarding your statement from any of these physicians, please contact them at the phone number located on the statement they send to you.

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Hospital Costs and Charges

If you are considering a hospital procedure and are interested in an estimate of the cost, or are comparing costs among different providers, the following information should be helpful for you, including a definition of the hospital "chargemaster."

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No Surprise Medical Bills

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Insurance Claims and Payment Policies

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All accounts are payable in full upon receipt of your statement. If you have commercial health insurance, your coverage will be verified, and a claim will be filed on your behalf. Our billing departments will cooperate fully with you and your insurance company to expedite payment of your claim. 

If there is a significant delay in claim payment, it may be necessary for UTMB to ask you to contact your insurance plan regarding your hospital or physicians’ bills.

Please remember that the patient or guarantor, not the insurance company, is responsible for the settlement of the account. Once your insurance payment has been received, any remaining balance is expected in full, within 30 days.

If you cannot pay your patient balance in full, it is possible to establish a payment plan. The term and payment amount is determined according to the amount owed. A customer service account specialist can assist you in establishing a payment plan. For more information, please call: 

For payment plan information, please contact our Customer Service Office at (877) 463-0103 or (409) 515-7049 or email RCObilling.customerservice@utmb.edu

Interest Applied to Billed Services

At this time, per its current policy, UTMB Health does not apply interest charges to bills issued for its clinical services.

Contacts & Resources

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Patient Resources

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